Effective Date: 2026.01.05

We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 3 days from the date of purchase. To be eligible for a return:

  • Your item must be unused and in the same condition that you received it.

  • It must be in the original packaging.

  • All original tags and labels must be attached.

Refunds

  • Once we receive and inspect your return, we will notify you of your refund status.

  • Approved refunds will be processed to your original payment method.

  • The refund amount will exclude any shipping charges from the original purchase.

  • Please allow 5-10 business days for the refund to reflect in your account.

Exchanges

  • Contact our customer support within 1 day of receiving your order for exchanges.

  • Exchanges are subject to product availability.

  • We will provide instructions for exchanging size, color, or style.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards

  • Downloadable software products

  • Personalized or custom-made items

  • Perishable goods

Damaged or Defective Items

  • Contact us immediately if your item arrives damaged or defective.

  • We will arrange for replacement or refund based on your preference.

  • Photo evidence may be required for damaged items.

Return Shipping

  • Customer Responsibility: Customer pays return shipping unless the return is due to our error.

  • Our Error: For our mistakes (wrong item, defective product), we provide prepaid shipping.

  • Recommendation: We recommend using trackable shipping for returns.

Processing Time

  • Refunds/exchanges are processed within 2 business days after receiving the return.

  • Bank processing times may add 3-5 additional business days.

  • You will receive email confirmation when processing begins.

Contact Email: Info@gigalux.lk